Privacy Policy

1. Controller

The controller responsible for the processing of your personal data under the General Data Protection Regulation (GDPR) is:

Dubidot GmbH
P.O. Box 291
9650 Nesslau
Switzerland

Contact:
Email: info@dubidot.com
Phone: +41 71 994 90 03

Data Protection Officer:
Khosrow Rafiy
Email: khosrow.rafiy@dubidot.com

2. Collection and Processing of Personal Data

2.1 Access Data

When you visit our website, we automatically collect the following data to ensure the website’s functionality:

- IP address of the accessing device
- Date and time of the request
- Name and URL of the accessed file
- Browser type and version
- Operating system
- Referrer URL (previously visited page)

Purpose: To operate and secure the website, troubleshoot issues, and analyze user behavior.
Legal Basis: Article 6(1)(f) GDPR (legitimate interest).

2.2 Cookies

Our website uses cookies to enhance the user experience.

Types of Cookies:

- Essential Cookies: Necessary for the basic functionality of the website.
- Optional Cookies: Used for analytics and marketing, set only with your consent.

You can manage your cookie preferences at any time through our cookie banner.
Legal Basis: Article 6(1)(a) GDPR (consent).

2.3 Contact Forms and Emails

If you contact us via a contact form or email, we process the information you provide (e.g., name, email address, message) to respond to your inquiry.

Purpose: To process and respond to your requests.
Legal Basis: Article 6(1)(b) GDPR (contract performance) or Article 6(1)(f) GDPR (legitimate interest).

3. Third-Party Providers and Tools

3.1 Hosting

Our website is hosted by an external provider. This provider processes data exclusively on our behalf under a data processing agreement in accordance with Article 28 GDPR.

3.2 Google Analytics

We use Google Analytics to analyze user behavior.

- IP addresses are anonymized.
- You can object to data processing by installing the browser add-on: Google Opt-Out.

Legal Basis: Article 6(1)(a) GDPR (consent).

4. Your Rights

As a data subject, you have the following rights:

- Access: Obtain information about your data stored by us (Article 15 GDPR).
- Rectification: Correct inaccurate or incomplete data (Article 16 GDPR).
- Erasure: Request the deletion of your data, provided no legal retention periods apply (Article 17 GDPR).
- Restriction: Limit data processing under certain conditions (Article 18 GDPR).
- Objection: Object to data processing based on legitimate interests (Article 21 GDPR).
- Data Portability: Receive your data in a structured, commonly used format (Article 20 GDPR).

To exercise your rights, please contact us at: info@dubidot.com

5. Data Retention

We retain personal data only as long as necessary for the respective processing purposes or as required by legal retention periods.

6. Data Transfers to Third Countries

If personal data is transferred to third countries (e.g., the USA), this is done solely based on appropriate safeguards under Article 46 GDPR (e.g., Standard Contractual Clauses).

7. Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or manipulation. Our website uses SSL encryption to securely transmit data.

8. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy in case of changes to our website or legal requirements. The current version can always be found on our website.

Terms and Conditions (T&C)

1. General

- These T&C apply to the use of cloud services and software licenses provided by Dubidot GmbH.
- Changes to the T&C or contract terms require customer consent unless they are purely technical or legally mandated. If the customer does not object within one month of notification, the changes are deemed accepted.

2. Subject of the Agreement

- Cloud Services: Provision of services for media management, analysis, and streaming.
- Software License and Maintenance: Provision of software licenses, including updates and support.
- Free supplementary services may be discontinued at any time without entitlement to continued provision.

3. Contract Formation and Services

- A contract is formed when the customer accepts an offer or a purchase order is confirmed.
- Availability: Dubidot aims for an annual average availability of 99%. Limitations due to technical or external factors may occur and do not entitle the customer to damages.
- Customers are responsible for securing their access credentials and preventing misuse.

4. Payment Terms

- Invoices are payable immediately upon receipt without deductions.
- Recurring fees (e.g., monthly or annual) are billed in advance.
- Late Payment Interest: In case of default, interest of 5 percentage points above the base rate will be charged.
- Dubidot reserves the right to suspend services for overdue payments until full payment is received.

5. Contract Duration and Termination

- Contracts are indefinite unless a minimum contract term is specified.
- Either party may terminate the agreement with 120 days’ notice at the end of a month, but not before the end of the agreed minimum term.
- Either party may terminate the contract without notice for good cause, such as repeated payment defaults or severe breaches of contract.
- Termination must be submitted in writing (via letter or email).

6. Liability and Warranty

- Dubidot is liable for damages only in cases of intent, gross negligence, or breach of essential contractual obligations.
- In cases of slight negligence, liability is limited to foreseeable, typical damages, up to a maximum of the annual contract fee.
- Dubidot is not liable for indirect damages, consequential damages, or data loss unless caused by Dubidot.

7. Data Protection

- Personal data is processed in accordance with the privacy policy.
- Customers are responsible for regularly backing up their data.
- Upon contract termination, customers are solely responsible for securing their data, as Dubidot does not retain data after contract end.

8. Final Provisions

- Swiss law applies.
- The place of jurisdiction for all disputes is Nesslau, Switzerland.
- If any provision of these T&C is invalid, the remaining provisions shall remain in effect.

Cookies and Consent

Our website uses cookies to enhance user experience and optimize website performance. Cookies are small text files stored on your device to save your preferences, conduct analytics, and provide personalized content.

Types of Cookies:

- Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled.
- Functional and Analytics Cookies: These cookies improve user experience and collect anonymized data about website usage.
- Marketing Cookies: These cookies help us deliver targeted advertisements and personalized content.

By continuing to use our website, you consent to the use of cookies as outlined in our Privacy Policy. You can adjust your cookie preferences at any time via the cookie banner or your browser settings.

Legal Representative in the EU

In accordance with the Digital Services Act (DSA), Dubidot GmbH has appointed a legal representative in the European Union:

Legal Representative:
Khosrow Rafiy
Email: khosrow.rafiy@dubidot.com
Address: Nordendstraße 2, 80799 Munich, Germany